Common Reasons for Deposits Not Being Credited
1. Waiting for Network Confirmation
• Each cryptocurrency requires a specific number of network confirmations before being credited. You can check the required confirmation count on the deposit page or verify the status using the transaction ID (TxID) via a blockchain explorer.
2. Missing or Incorrect Tag/Memo
• Some cryptocurrencies, such as XRP, XLM, and BNB, require a tag or memo for successful deposits. If the tag or memo is missing or incorrect, the deposit may not be credited.
3. Using an Unsupported Deposit Channel
• hedgerx Exchange primarily supports direct transfers. Deposits made through smart contracts may not be automatically credited.
4. Incorrect Deposit Address
• Funds sent to an incorrect address that does not belong to hedgerx Exchange cannot be retrieved. Please verify the deposit address before initiating a transfer.
5. Unsupported Token or Network
• Deposits made using an unsupported token or network will not be automatically credited and may be permanently lost. If a recovery is required, it may involve high service fees and a long processing time, with no guarantee of success. Please submit a support ticket or contact customer service before making a deposit to confirm token and network support.
6. Deposit Amount Below Minimum Requirement
• Deposits below the minimum required amount will not be credited. The minimum deposit amount varies by cryptocurrency and can be checked on the deposit page.
How to Resolve a Deposit Not Being Credited?
1. Review Transaction Details
• Ensure that all necessary information, such as the tag/memo, is correct.
• Confirm that the deposit amount meets the minimum requirement.
2. Check Transaction Status
• Track the transaction status using the transaction ID in the corresponding blockchain explorer.
3. Allow Processing Time
• Wait for the required network confirmations to ensure a successful deposit.
4. Contact hedgerx Exchange Support Team
If your deposit is still not credited after taking the above steps, please contact our support team and provide the following details for faster resolution:
• Transaction ID (TxID)
• Deposit Address
• Transaction Token and Amount
• Any additional relevant details (such as the correct tag/memo)
Response Time:
• Typically, we respond within 24-48 hours.
• More complex cases (such as recovering deposits of unsupported tokens) may take up to 10 business days.
Preventing Deposit Issues
Carefully Verify Deposit Information
• Always double-check the deposit address, required tag/memo, and minimum deposit amount before initiating a transfer.
Use Supported Deposit Channels
• Do not use unsupported transfer methods, such as smart contract deposits, unless explicitly confirmed by hedgerx Exchange.
Stay Informed
• Regularly check hedgerx Exchange announcements for updates on supported tokens, networks, and maintenance schedules.
Frequently Asked Questions (FAQ)
1. How do I know if my deposit is delayed due to network confirmation?
• Use a blockchain explorer and your transaction ID to check the transaction status. If the required confirmation count has not been met, please wait until it reaches the minimum confirmations displayed on the hedgerx Exchange deposit page.
2. What should I do if I forgot to include a tag/memo when making a deposit?
• If your deposit requires a tag/memo but it was missing or incorrect, your funds will not be credited. Please submit a support ticket with the transaction ID, amount, deposit address, and the correct tag/memo for assistance.
3. What happens if my deposit amount is lower than the minimum required amount?
• The deposit will not be credited. Unfortunately, these funds cannot be processed, so always check the minimum deposit requirement before transferring.
4. How can I verify if I deposited an unsupported token or used an unsupported network?
• Before making a transfer, check the token and network details on the hedgerx Exchange deposit page.
5. What is a smart contract deposit, and why is it not supported?
• Smart contract deposits involve transactions generated by contracts rather than direct wallet-to-wallet transfers. hedgerx Exchange primarily supports direct transfers. If your funds were sent via a smart contract, please contact the support team for further guidance.