If your HedgerX Exchange withdrawal is restricted or suspended, it may be due to account requirements, security measures, risk control policies, or network-related issues. This article outlines the most common reasons and their solutions.
Common Reasons for Withdrawal Restrictions or Suspensions
Withdrawal Amount is Below the Minimum Requirement
•Each cryptocurrency has a minimum withdrawal limit; ensure that your withdrawal amount meets the requirement.
•You can check the minimum withdrawal amount on the withdrawal page by selecting the respective cryptocurrency.
Insufficient Available Balance
• Funds in Use: If your funds are locked in open orders, P2P trading, copy trading, or Earn products (such as staking), they must be released before withdrawal.
•Withdrawal Amount Exceeds Available Balance: Withdrawals are only allowed from the available balance in your spot account. Some rewards or funds tied to active trades cannot be withdrawn directly.
Security Restrictions
For security reasons, the following actions may trigger a 24-hour withdrawal restriction:
•Changes to account security settings (password, funding password, 2FA, email, or phone number).
•Suspicious activities detected (e.g., unusual login attempts or abnormal trading behavior).
• Pending risk control verification.
Solution: If the withdrawal is restricted due to security reasons, please wait 24 hours before retrying or enable Two-Factor Authentication (2FA) to enhance security.
Incorrect Withdrawal Information
•Invalid Address: Entering an incorrect wallet address will result in withdrawal failure, and the system will display an error message.
•Missing Tag/Memo: Some cryptocurrencies (e.g., XRP, EOS) require a Memo/Tag for withdrawals. Missing this information may cause funds not to arrive in the receiving wallet.
Exceeding Withdrawal Limits
• Your withdrawal limits are determined by your KYC verification level. You can check the withdrawal limits for different levels in the FAQ — Individual KYC section.
System Maintenance or Network Upgrades
• If the blockchain network is congested or the wallet is under maintenance, withdrawals may be delayed or fail.
•Please check the official announcements for the latest updates.
Risk Control List & Abnormal Trading Behavior
HedgerX Exchange closely monitors suspicious trading activities and may restrict withdrawals, freeze accounts, or take other actions if abnormal activities are detected.
Types of Suspicious Trading Activities
•Excessive Market Trading: Opening and closing positions at an unusually high frequency.
• Self-Trading & Wash Trading: Trading with your own accounts (e.g., A-B trading, arbitrage, or wash trading).
•Asset Aggregation: Moving funds across multiple accounts to manipulate transactions.
•Stolen Account Transactions: Using compromised accounts to transfer funds.
• Algorithmic Trading Abuse: High-frequency trading violations (e.g., opening and closing positions 10 times within 3 minutes).
•Market Manipulation & Unfair Trading: Engaging in activities that distort market prices.
Actions Taken Against Market Manipulation & Abusive Trading
•Violators may face order cancellations, account freezing, forced liquidation, and permanent trading bans.
• Severe violations (e.g., market manipulation, illegal arbitrage, or abuse of trading rules) may be reported to legal authorities for further action.
Frequently Asked Questions (FAQ)
How can I increase my withdrawal limit?
•Your withdrawal limit is based on your KYC level. Please check the FAQ — Individual KYC page for details on different verification levels.
What should I do if I can’t withdraw after changing my password?
• If you have recently changed your password, updated 2FA, or adjusted security settings, your withdrawal function will be restricted for 24 hours. Please wait and try again later.
Why is my withdrawal amount lower than expected?
•Possible reasons include:
• Funds locked in open trades.
• Withdrawal fees deducted from the transaction.
• Non-withdrawable rewards.
Solution: Check the actual available balance in your spot account before withdrawing.
How do I check my withdrawal status?
•Once a withdrawal request is submitted, you can track its status in the withdrawal history section and use the TxID to check its progress on the blockchain explorer.
Why did my withdrawal fail?
•Common reasons for withdrawal failure include:
• Insufficient balance.
• Invalid withdrawal address.
• Risk control restrictions on the account.
• Network congestion or system maintenance.
⚠ Important Notice
HedgerX Exchange strictly prohibits any form of unfair trading, including market manipulation, arbitrage abuse, account misuse, or illegal transactions. Violations may result in withdrawal restrictions, account freezing, rewards cancellation, or even legal action.