Dear hedgerx Exchange Users,
To maintain the highest level of security for your transactions, we may temporarily restrict withdrawal capabilities under the following circumstances:
After changing your password during login, a temporary 24-hour restriction will be applied to your withdrawal functionality to ensure account security.
Furthermore, a 24-hour security hold will be applied to withdrawals if you reset your SMS/Google authentication, unlock your account, or update your registered email address. This hold will be automatically lifted after 24 hours, and your withdrawal capabilities will be reinstated.
Note: In the event of unusual account activity, we may temporarily suspend withdrawals to protect your assets. If you encounter this issue, please contact our online customer support at support@hedgerx.com for prompt resolution.