Completing Identity Verification (KYC) on HedgerX Exchange is essential for ensuring account security and compliance. However, errors or missing information may lead to application rejection. This guide outlines common reasons for identity verification failure and their solutions.
Tips for Successfully Submitting Identity Verification Information
• Ensure that all personal details match your identity document (ID) information.
• Submit high-quality, colored images of valid identification documents.
• Avoid using expired or cropped documents.
• Make sure your region and age meet the verification requirements.
Common Reasons for Identity Verification Failure & Solutions
Incorrect Personal Information
Issue:
•Incorrect or incomplete information (e.g., name, date of birth, address).
• Name inconsistency (e.g., missing middle name, different languages).
Solution:
•Accurately fill in all required fields.
• Ensure the information exactly matches your identity document.
Poor Quality of ID Document
Issue:
• Blurry, low-resolution, or cropped images.
•Black and white documents instead of colored versions.
Solution:
• Use a high-resolution camera to take a clear, full-color photo.
• Ensure that all document details are visible.
Invalid or Incomplete Documents
Issue:
•Expired or unsupported identification documents.
•Only one side of the ID document is uploaded.
•The document is cropped, and the four corners are not visible.
Solution:
•Provide valid and unexpired identification documents.
•Upload all required pages of the document (front and back if necessary).
•Ensure that the document is fully visible, including all corners.
Selfie or Facial Recognition Failure
Issue:
•Blurry or missing selfie photos.
• Poor lighting or face obstruction in the image.
Solution:
• Upload a high-quality selfie holding your ID.
•Take the photo in a well-lit environment, ensuring that both your face and ID are clearly visible.
Eligibility & Regional Restrictions
Issue:
• You are from a restricted country (e.g., China, Turkey, Kazakhstan, Indonesia).
• You are under 18 years old.
• You are identified as a Politically Exposed Person (PEP) or a sanctioned individual.
Solution:
• Ensure HedgerX Exchange supports your country/region.
• Meet the minimum age requirement (18 years and above).
• Verify that you are not on a sanctions list.
Duplicate Use of ID Document
Issue:
• The same identification document has been used for another HedgerX Exchange account.
Solution:
• Each user is allowed to use their own ID document and cannot share it between multiple accounts.
Frequently Asked Questions (FAQ)
How do I know if my identity verification was rejected?
•HedgerX Exchange will notify you via account notifications or email, explaining the rejection reason.
What should I do if my identity verification fails?
• Review the rejection reason, upload clearer images, or provide a valid document, then resubmit your application.
How long does the verification process take?
• Verification is typically completed within one business day. You will receive the result via email or account notification.
Can I use the same identification document for multiple accounts?
• No, using the same ID document for multiple accounts will result in verification failure.