If you have not received the verification SMS for your HedgerX Exchange account, please refer to the following guide to identify possible reasons and take appropriate solutions to complete identity verification successfully.
Common Reasons for Not Receiving Verification SMS
- Network or Carrier Issues
•Weak or unstable mobile signal, causing SMS delivery failure.
•SMS services may be restricted or delayed while using international roaming.
- Device Settings
•SMS blocking, spam filters, or firewall apps may be preventing the message from being received.
•The device storage is full, preventing new messages from being received.
- Account or Service Restrictions
•Your mobile carrier may have restricted international SMS reception, or your account balance may be insufficient to receive premium SMS messages.
•Due to regional restrictions, some countries may be unable to receive SMS verification codes.
How to Fix the Issue of Not Receiving the Verification SMS?
1.Ensure a Strong Mobile Signal
•Check your device’s signal status and try switching to a more stable network (e.g., 4G/5G).
•If using international roaming, switch to a local network to ensure SMS messages are received.
2.Resend the Verification Code
•Click the “Resend” button on the HedgerX Exchange platform. You can retry every 120 seconds, up to three times.
•Each time you resend the code, the system will use different SMS providers to increase the success rate.
3.Check SMS Blocking or Filtering Settings
• Disable firewall, antivirus software, or “Do Not Disturb” (DND) mode to avoid SMS messages being blocked.
•Check your SMS app’s “Spam” or “Blocked Messages” folder to see if the verification code was mistakenly filtered.
4.Free Up Phone Storage Space
•Ensure your device has enough storage space to receive new SMS messages.
•If storage is full, delete unnecessary files or apps to free up space.
5.Restart Your Device
•Turn off your phone and then restart it to refresh the network connection and resolve any temporary issues.
6.Try Another Device or SIM Card
•If possible, try receiving the verification SMS on another phone to rule out device-related issues.
• Check if your SIM card is damaged or deactivated.
7.Ensure Your Account Supports International SMS
•Some mobile carriers require a prepaid balance to receive international SMS. Ensure your account has enough credit.
•Contact your mobile carrier to confirm whether HedgerX Exchange SMS messages are allowed on your number.
8.Contact the HedgerX Exchange Customer Support Team
If the issue persists, please contact HedgerX Exchange official support and provide the following details:
• Your registered phone number
• A detailed description of the issue
•Screenshots showing the SMS request and timestamps
How to Avoid Future SMS Issues?
Maintain a Stable Device Signal – Before requesting a verification code, ensure your phone has a strong network connection and is not in a low-signal area.
Regularly Update Account Information – Verify that your phone number is correct and properly linked to your HedgerX Exchange account.
Use Alternative Verification Methods – If SMS verification is unavailable, consider enabling Google Authenticator (2FA) or Email Verification as backup authentication methods.
Frequently Asked Questions (FAQ)
Why didn’t I receive the SMS verification code on time?
• It could be due to weak network signals, carrier delays, or firewall restrictions. Try switching networks or restarting your device and then retrying.
What if I entered the wrong phone number?
•Go to HedgerX Exchange account settings to update your phone number and request a new verification code.
Can I use my account without SMS verification?
• Yes, you can enable Google Authenticator (2FA) or Email Verification as alternative authentication methods.
How often can I resend the SMS verification code?
•You can resend the code every 120 seconds, with a maximum of three attempts. If you still do not receive the SMS, wait a few minutes and try again later.
Why does my account balance affect SMS verification?
• Some carriers charge for receiving international SMS. Ensure your account balance is sufficient to receive messages.